Q: What is the return policy? A: You have 14 days from the order date to request a return. Items must be in original condition, unworn/unused, with tags and packaging, plus the receipt or proof of purchase.
Q: How do I start a return? A: Contact us at firstname.lastname@example.org for return initiation. Returns should be sent to: 24424 Hawthorne Blvd Suite A, Torrance, CA 90505.
Q: What if my item is damaged or incorrect? A: Please contact us immediately if your order is defective, damaged, or incorrect.
Q: Are there any items that cannot be returned? A: Non-returnable items include perishable goods (E-juice, Disposables, Gummies), custom products, personal care goods, hazardous materials, flammable liquids/gases, sale items, and gift cards.
Q: How do exchanges work? A: For exchanges, return the original item and make a separate purchase for the new one.
Q: What about returns in the European Union? A: For EU customers, you have a 14-day cooling-off period to return orders for any reason.
Q: When will I receive my refund? A: Refunds, once approved, are processed within 3-7 business days to the original payment method. Allow additional time for your bank or credit card company to process the refund.
Q: What if I haven’t received my refund? A: If it’s been over 15 business days since your return was approved and you haven’t received a refund, contact us at email@example.com.